At The 420 Crew, we strive to ensure your satisfaction with our products. If you are not fully satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

• Returns are accepted within 30 days of the delivery date.
• To be eligible for a return:
  • The item must be unused, unworn, and in its original condition.
  • The item must be in its original packaging with all tags and accessories included.
  • Proof of purchase (e.g., order confirmation or receipt) is required.

Note: Certain items may not be eligible for returns due to hygiene or safety reasons (e.g., opened or used consumable products). Please check product descriptions for return exclusions.

2. Non-Returnable Items

The following items are non-returnable:

• Sale or clearance items.
• Customized or personalized products.
• Gift cards or vouchers.
• Opened or used consumable products (if applicable).

3. Return Process

To initiate a return:

1. Contact us at @the420crew.com with your order details and reason for the return.
2. Our team will provide you with a return authorization and instructions for sending the product back.
3. Pack the item securely to prevent damage during transit.

Return Address:
[Insert Business Address for Returns]

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within  5-7 business days, and the credit will automatically be applied to your original payment method.

Note:

• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).
• If you received free shipping on your order, the cost of shipping may be deducted from your refund.

5. Exchanges

• We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at @the420crew.com.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or we made an error in the order.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged return packages.

7. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately after receiving your order. Provide photos of the damage and your order details, and we will resolve the issue promptly.

8. Contact Us

If you have any questions or concerns about returns, refunds, or exchanges, please contact us:

• Email: @the420crew.com